Frequently asked questions
Do you have customized service？
Absolutely. We specialize in custom designs—whether it’s a cramped corner, sloped ceiling, or irregular layout.we provide suitable plan tailor to your vison.
How long does it take to install a custom staircase?
In usual, we will according to practical solution to decide it.We’ll give a clear timeline after finalizing plans.
Do you handle building code permits for staircases?
Yes. Our team is familiar with local codes—we submit permit applications, ensure compliance (e.g., stair pitch, railing height), and manage the process so you don’t have to
Where are your products manufactured?
Our products are manufactured both locally and globally. We carefully select our manufacturing partners to ensure our products are high quality and a fair value.
Can I customize the stair color/finish?
Definitely. Wood can be stained/painted, metal powder ,coated in any color.We’ll according to house plan to match your space’s style.
Do you have on-site installation service？
sorry, we do not provide on-site installation service.but we will send you installation instruction after the products is shipped.
How do you ensure stair safety for kids/elderly?
We follow strict safety codes，baluster spacing in 100m-120mm (prevents small children stuck body), add non-slip treads, and design stable handrails. For elderly users, we can include extra - wide treads or grip - friendly rails.